CONNECT
Calls arrive automatically.
Callify syncs answered inbound recordings and call data from supported cloud PBX and Yeastar P-Series systems.
PBXCALLIFY
AI call quality · built in South Africa
Turn every call into a better next call.
Callify listens to every customer conversation, scores it against your standards, and shows managers exactly where coaching will move the needle.
LIVE ANALYSISCALL #4821
AGENT · 00:08
Good morning. How can I help you today?
CUSTOMER · 00:14
I need a quote on all-terrain tyres for a bakkie.
AGENT · 00:22
Absolutely — I’ll get that quote for you now.
92/100
Greeting10/10
Discovery18/20
Close19/20
Tone15/15
Coaching opportunity foundView insight ↗
SCROLL TO FOLLOW THE SIGNAL
THE QUALITY GAP
You can’t coach what you never hear.
Traditional QA samples a few calls and hopes the patterns are representative. Callify turns the whole conversation stream into measurable, searchable evidence.
No random samples. No reviewer bias. No waiting for a complaint to discover what went wrong.
From blind spotsto complete visibility
HOW CALLIFY WORKS
One continuous quality loop.
Your PBX already captures the conversations. Callify turns them into a repeatable system for insight and improvement.
UNDERSTAND
Speech becomes structured evidence.
Recordings are transcribed, speakers identified, language detected, and every moment made reviewable.
Good morningGoeie môreHow can I help?Quote request
IMPROVE
Your scorecard finds the next move.
Every call is evaluated against your weighted criteria, surfacing precise feedback for agents and trends for managers.
THE MANAGER VIEW
See the floor clearly. Coach the moment that matters.
Filter by agent and date. Compare score trends. Open any call to hear the recording, read the transcript and understand every point awarded.
Explore the product ↗callify.OverviewCallsAgentsReportsJL
OVERVIEW · THIS WEEK
Good morning, Jaco.
CALLS REVIEWED1,284↑ 12.4%
AVERAGE SCORE84.6↑ 4.2%
COACHING FLAGS23Review
QUALITY TREND90
80
70
60
80
70
60
“Coach the conversation—not the assumption.”
BUILT FOR REAL OPERATIONS
Not another dashboard to babysit.
- 01
Works in the background
Recordings move from PBX to transcript to score without a manual upload queue.
- 02
Standards stay yours
Configure criteria, weights, call types and score thresholds around how your team actually sells and serves.
- 03
Humans stay in control
Review decisions, correct scores and add feedback when context matters.
WHAT CHANGES
Less listening. More leading.
QA gets complete
Replace tiny samples with consistent review across the full call stream.
Coaching gets specific
Give every agent concrete feedback tied to actual moments and criteria.
Patterns surface sooner
Spot score changes, repeat misses and training needs before customers escalate.
READY WHEN YOU ARE
Hear what your calls have been telling you.
Bring your PBX, your scorecard and one real conversation. We’ll show you what Callify sees.