AUTOMATIC INGESTION
Your PBX does the handoff.
Callify receives call journal data and recordings from Yeastar P-Series and supported cloud PBX workflows. Answered inbound calls flow into processing automatically.
PBXCALLIFY
PRODUCT
From raw audio to clear action.
One quality system for every recording, score, review and coaching conversation.
TRANSCRIBE + SCORE
Every call becomes evidence.
Automatic processing turns your recordings into speaker-labelled transcripts, then evaluates each call against the standards your team defines.
LIVE ANALYSISCALL #4821
AGENT · 00:08
Good morning. How can I help you today?
CUSTOMER · 00:14
I need a quote on all-terrain tyres for a bakkie.
AGENT · 00:22
Absolutely — I’ll get that quote for you now.
92/100
Greeting10/10
Discovery18/20
Close19/20
Tone15/15
Coaching opportunity foundView insight ↗
MULTILINGUAL TRANSCRIPTION
English. Afrikaans. Understood.
Detect language, identify speakers, play the original recording and review a clean transcript in one place. Supported audio includes WAV, MP3, M4A, FLAC, OGG, AAC and WebM.
ENAF
“How can I help?”
“Hoe kan ek help?”
CONFIGURABLE SCORING
Your standards, applied consistently.
Build weighted criteria for distinct call types, set score thresholds and inspect criterion-level results. Manual review keeps context and judgement in the loop.
92
GreetingDiscoveryClose
ON THE FLOOR
Every answered call,
already in review.
BEYOND THE SCORE
Tools for the next conversation.
Agent analytics
Compare average, high and low scores by agent across any date range.
Training insights
Turn repeat misses and manual feedback into focused coaching priorities.
Manager reports
Keep leaders current with performance summaries and detailed call evidence.
Low-score alerts
Send Discord notifications when a conversation needs quick attention.
Manual review
Adjust results, record feedback and keep human judgement close to the model.
Cost controls
Monitor API usage, queue health and processing status from the admin surface.
SEE IT ON YOUR CALLS
One real recording is worth a thousand claims.
Book a walkthrough and see how Callify handles your language, criteria and call flow.