PRODUCT
Recorded → transcribed → translated → labelled → scored → on your dashboard. End to end, in minutes.
SEE THE WHOLE FLOOR
Call types detected automatically. Languages split between English and Afrikaans. Quality bands across the whole stream — and a “needs attention” list that surfaces the calls worth reviewing first.
AUTOMATIC INGESTION
Callify connects to your cloud PBX and pulls in new recordings around the clock — no exports, no missed calls. Duplicate legs from queues and transfers are processed once, only the extensions you choose are analysed, and hold-music is recognised and stripped so scores reflect the real conversation. Watched folders and drag-and-drop upload cover WAV, MP3, M4A, FLAC, OGG and more.
BILINGUAL TRANSCRIPTION
Every call is transcribed in its original language with an English translation stored alongside for reporting and scoring. Speakers are separated so transcripts read like a chat — agent on one side, customer on the other — with the original recording playable right on the call page. If a speech provider goes down, transcription fails over automatically.
“How can I help?”
“Hoe kan ek help?”
CONFIGURABLE SCORING
Define the criteria that matter to your business, each with its own weight. Calls are classified by type and scored against the rubric that fits — so a service call is never punished for skipping a sales script. Clear-cut criteria are checked instantly; nuanced ones are judged by AI with feedback explaining every score. Improved your rubric? Re-score any call in one click.
DASHBOARDS & REPORTS
Per-agent score and volume graphs ground every coaching conversation in data. The daily report lands in your team chat, weekly PDF reports generate on schedule, and each agent gets personalised feedback from their own calls.
Every answered call,
already in review.
BEYOND THE SCORE
Polished per-agent reports generated on schedule — or on demand for any week and any agent — ready to download and share.
Daily scores, language mix and call summaries pushed to Discord, so the team sees results where they already work.
Automatically generated daily feedback for each agent, based on their own calls and scores.
Override individual criterion scores and record your reasoning — an audit trail of human judgement alongside the AI’s.
Correct a misclassified call and the correction feeds back into detection, improving classification over time.
Compare transcription engines side by side on your real calls before deciding what runs in production.
Every processing step records its exact spend. Set daily caps per provider; Callify fails over to a lower-cost engine instead of stopping.
Staff, manager and admin tiers out of the box, with agents and calls organised by branch — built for multi-location businesses.
A live dashboard tracks processing queues and system health, with audit logging on administrative and scoring actions.
SEE IT ON YOUR CALLS
Book a walkthrough and see how Callify handles your language, criteria and call flow.